Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If an item we've produced does not mount, fit, install, or perform as advertised, we will issue you a full refund including shipping for the product, or work with you to resolve the issue. If you have an issue with your product, please Contact Us and we'll figure out the best way possible to resolve the issue.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping and Delivery
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Some products, if not in stock at the time of order, will take time to manufacture. We can usually ship product the same day or within 1-2 days of order pending stock of raw materials, etc. If an item you have ordered is not in stock at the time of order, we'll contact you regarding its status, and give you an estimated ship date.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Some items are shipped flat rate.